Dealing With Staff Mistakes

How you choose to respond to and deal with mistakes made by your team will have a huge impact on the culture you create, how your business grows, and how much your team wants to support you.

Mistakes can be difficult to swallow - especially when they cost you money.

So, When you make a mistake - how do you react? Usually, we know our intentions were good and it was an honest mistake... so we apologise and then just get on with fixing it But when our team makes mistakes - how do we react to them? (especially given these are out of our control and often cost us directly)

Today let's discuss allowing the same grace we afford ourselves, to our staff.

Watch the video to find out more.

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~ Lance